Privacy Policy

Account data: name, phone number, email, and profile photo if you add one.

Vehicle data: your car's make, model and plate, to deliver the right service.

Location data: your location when requesting a service, to match the nearest provider and track the order. You control location permission from your device settings.

Orders & payment data: requested services and their history. Payments are processed by licensed payment providers; we do not store your full card details on our servers.

Usage data: technical information about the device and app to improve performance and fix issues.

Fulfilling your requests and matching you with the nearest certified provider.

Communicating with you about order status, support and important notifications.

Improving our services and experience and building new features.

Protecting the platform from fraud and abuse, and complying with legal requirements in the UAE.

We share with the service provider only the minimum needed to fulfil your order (name, location, and service-related vehicle data).

We may share data with technical vendors (hosting, payments, maps) working on our behalf under confidentiality obligations.

We do not sell your personal data to any third party.

We may disclose data if required by a competent government authority under applicable UAE laws.

We apply appropriate technical and organizational measures to protect your data from unauthorized access or use, and retain it only as long as needed to provide the service or as required by law.

You may request access to, correction or deletion of your data, withdraw consents, and close your account at any time via the app or by contacting us.

Our services are intended for users aged 18 and above; we do not knowingly collect data from minors.

We may update this policy from time to time and will notify you of material changes via the app or email. Continued use of the service after an update constitutes acceptance.

For any privacy inquiry, reach us through the contact channels on this website — SYARTI, Abu Dhabi, United Arab Emirates.